Terms and Privacy Policies

Last modified: May 17, 2024


Welcome to Promptech.ai Limited, trading as Promptech (NZCN 8954208) (referred to as "Promptech", "we", "us", "our", “SaaS”, "Website" or "Services"). At Promptech, we are committed to safeguarding the privacy of your personal information and are dedicated to ensuring the confidentiality and security of the data you entrust to us. This Privacy Policy outlines our practices concerning the collection, use, storage, sharing, and protection of your information in connection with our services, which empower businesses to harness the capabilities of AI (Services).

By using Promptech and related services, you agree to this Terms and Privacy Policy and the processing of your information in accordance with its terms. If you do not agree with this Privacy Policy, please do not use our SaaS and related services.

Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

It is strongly suggested that you peruse OpenAI, Anthropic, Gemini, Mistral, Meta and other Large Language Model (LLM)' Privacy Policies, as our platform is built upon their services.

Scope of Terms & Policies

This Terms and Policies explains:

  • The collection your information
  • Utilization and disclosure of your information
  • Security of your data
  • Procedures for deleting your stored personal data
  • Operational jurisdiction and legal compliance
  • Subscription Fees
  • Changes to this Terms and Privacy Policy
  • Contact details for further inquiries

Collection of Information

At Promptech, we understand the significance of your privacy and prioritize the security of your personal information. This Privacy Policy underscores our dedication to transparency and accountability in handling your data. Promptech provides you with access to various services, including natural language processing, generative AI, and AI assistants based on your interactions with our platform. To provide these services, we may collect and use the following types of information:

Personal information: This may include your name, email address, and other contact information you provide to us when registering for our SaaS and related services.

Usage information: This may include information about how you use our SaaS and related services, including the types of queries you make and the frequency with which you use our platform.

Device information: This may include information about the device you use to access our SaaS and related services, such as your device type, operating system, and IP address.

Financial Data: Such as bank account and payment card details (handled securely through our third-party payment processor, Stripe).

Transaction Data: Details about payments made to and from us, as well as product and service transactions.

Marketing and Communications Data: Your preferences regarding marketing communications.

Generative AI Requests: In addition to the personal information outlined in our Privacy Policy, Promptech facilitates generative AI requests, where tasks and responses from Large Language Models (LLMs) are managed.

Here are the specifics regarding generative AI requests:

Storage Duration: Tasks and generative requests, along with their responses from LLMs, will be stored for up to 9 months, contingent upon the type of subscription you hold.

Enterprise Client Option: For Enterprise clients, there is an exclusive opportunity to tailor storage preferences. They may request a specific storage period beyond the standard 9 months, subject to negotiation.

Client Database Storage: Enterprise clients have the privilege to opt for storing their generative AI requests and responses within their designated databases. This grants them complete control over the data, ensuring confidentiality and compliance with internal protocols.

Use of Information

At Promptech, we adhere to strict guidelines for the usage, and disclosure of personal information. We may gather, retain, utilize, and disclose personal data for the following purposes:

Facilitating Service Access: We gather necessary information to facilitate your access and utilization of our Services, including providing you with a secure login.

Client Evaluation: When considering you as a potential client, we may conduct various assessments, including anti-money laundering, sanction screening, and fraud checks, to ensure compliance and mitigate risks.

Service Delivery: Your information enables us to deliver our Services efficiently and effectively, meeting your needs and preferences.

Associated Applications: We utilize information to enable your access and usage of associated applications, ensuring a seamless user experience across our platform.

Communication: We may contact you to address inquiries, provide support, and communicate updates or important information regarding our Services via our Website.

Record Keeping and Administration: Information is utilized for internal record keeping, administrative tasks, invoicing, and billing purposes, ensuring operational efficiency and compliance.

Analytics and Business Development: Your information aids in analytics, market research, and business development efforts, allowing us to refine and enhance our Services and associated applications to better serve you.

Security Measures: We employ information to detect and prevent illegal activities that may pose threats to our organization or compromise the integrity of our Services.

Marketing and Advertising: With your consent, we may use your personal information to send promotional materials about our products and services, adhering to all relevant marketing laws and regulations.

Legal Compliance: We utilize information to fulfill our legal obligations, including compliance with applicable laws and regulations, and to resolve disputes as they arise.

Lawful Requirements: We may disclose information if required or authorized by New Zealand law, ensuring compliance with legal obligations and regulatory mandates.

Our Commitment to Security

At Promptech, safeguarding your personal information and intellectual property is paramount. We have instituted robust technical and organizational measures to fortify the security of your data against unauthorized access, misuse, or alteration.

We prioritize the protection of your data and employ industry-leading security protocols to ensure its integrity and confidentiality. Our team continually assesses and enhances our security measures to stay abreast of emerging threats and vulnerabilities.

While we are dedicated to maintaining the highest standards of data security, it's essential to acknowledge the inherent risks associated with online data transmission. Despite our best efforts, no method of data transmission over the internet can be guaranteed to be entirely secure.

We encourage you to take proactive measures to safeguard your personal information, such as using strong, unique passwords, enabling two-factor authentication where available, and exercising caution when sharing sensitive data online.

Please be aware that any information you transmit to us over the internet is done so at your own risk. While we strive to protect your personal information, we cannot warrant the absolute security of data transmitted to us electronically.

Procedures for Deleting Your Stored Data

At Promptech, we believe in empowering our users with control over their personal information. Whether it's through automatic deletion at the end of your subscription period or client-requested deletion, we are dedicated to respecting your privacy preferences and facilitating the secure management of your data.

Automatic Deletion: Upon the termination or cancelation of your subscription period, we automatically initiate the process for deletion of your stored personal data. This ensures that your information is promptly removed from our systems once it is no longer required for the provision of our services.

Client-Requested Deletion: Additionally, we offer the option for organizations and clients to request the deletion of their stored personal data at any time. If you wish to have your data removed from our systems before the end of your subscription period, simply reach out to us, and we will promptly initiate the deletion process.

Operational Jurisdiction

Promptech operates under the legal framework of New Zealand law, ensuring compliance with local regulations and standards. As such, any complaints, requests, or legal matters pertaining to our services are governed by the laws of New Zealand.

In accordance with New Zealand law, Promptech is committed to addressing any complaints or requests regarding the handling of personal information promptly and transparently. Our dedication to compliance underscores our commitment to maintaining the highest standards of data protection and privacy.

Should you have any concerns, complaints, or legal inquiries, please be assured that they will be handled in accordance with the laws of New Zealand. We encourage you to reach out to us directly with any questions or issues you may have regarding our services or the handling of your personal information.

Subscription Fees

At Promptech, transparency and fairness are core values guiding our customer interactions, including the management of subscription fees. Here's how we handle subscription fees:

Transparent Communication: Any changes to subscription fees are communicated to our customers via our Website at least 30 days before the changes take effect. We believe in providing clear justification for the adjustments and outlining how they impact subscription plans.

Justification and Impact: Our communication regarding fee changes includes detailed explanations of the reasons behind the adjustments and how they will affect different subscription tiers. We strive to ensure that our customers fully understand the rationale behind the changes and how they may impact their subscription plans.

Flexibility and Understanding: While we reserve the right to adjust prices or modify subscription terms over time to sustain and enhance our services, we are committed to addressing any questions or concerns raised by our customers. We value open dialogue and offer the option for customers to cancel their subscriptions without penalties before the fee changes take effect if they deem it necessary.

Changes to this Terms and Privacy Policy

At Promptech, we are committed to maintaining the highest standards of privacy and data protection. As part of this commitment, we may update this Terms and Privacy Policy periodically to reflect changes in our practices or to comply with evolving legal requirements.

In the event of any material changes to this Privacy Policy, we will provide you with notice through our Website and related services or by other means. This ensures that you remain informed about any significant updates that may affect your rights or obligations under this policy.

We encourage you to review this Terms and Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. By continuing to use our services after any changes to this policy, you acknowledge and agree to the updated terms.

Your continued use of our SaaS and related services following the issuance of any updates to this Terms and Privacy Policy signifies your acceptance of the revised terms. If you do not agree with any modifications to this policy, please refrain from using our services and contact us to discuss any concerns you may have.

Contact Us

If you have any questions or concerns about this Terms and Privacy Policy or our treatment of your personal information, please contact us through the Contact page.